S. Abigail, R. P. Suci, I. Rupiwardani, A. Suraji, and A. T. Rachmi Niswantari, “THE IMPACT OF SERVICE QUALITY ON HOSPITAL IMAGE: THE MEDIATING ROLES OF PATIENT SATISFACTION AND TRUST”, J. of World Future Medicine, Health and Nursing, vol. 4, no. 3, pp. 383–400, Jun. 2026.