https://research.adra.ac.id/index.php/jssut <p style="text-align: justify;"><strong>Journal of Social Science Utilizing Technology</strong> focused on new research addressing Information, Management, Educational Technology, e-Learning, Media Management, Human Resources, Fine and Applied Arts, Humanities Social Sciences, General and Cross-Disciplinary and Communications Technologies as Applied to the Digital Worlds of Business, Government and Non-Governmental Enterprises. The Journal publishes work from all disciplinary, theoretical and methodological perspectives. It is designed to be read by researchers, scholars, teachers and advanced students in the fields of Information Systems, Management and Information Science, as well as information technology developers, consultants, software vendors, and senior business and information technology executives seeking an update on current experience and future prospects in relation to contemporary information and communications technologies.</p> Yayasan Adra Karima Hubbi en-US Journal of Social Science Utilizing Technology 3026-5959 https://research.adra.ac.id/index.php/jssut/article/view/3769 <p><strong>Background. </strong>Digital transformation in public services has become a critical component in improving government service delivery. One of the most significant innovations in this area is the implementation of Single Window Service (SWS) policies, which aim to streamline public service access by offering citizens a single point of contact for multiple government services. Despite the widespread adoption of SWS policies, their effectiveness varies across different regions, largely due to differences in technological infrastructure, governance structures, and regional support for digital initiatives.</p> <p><strong>Purpose.</strong> This study seeks to provide a comparative analysis of the effectiveness of SWS policies in various regional governments, examining the factors that influence their success and identifying the key outcomes of these policies.</p> <p><strong>Method.</strong> A mixed-methods approach is employed, combining qualitative interviews with government officials, surveys of citizens, and quantitative performance data to assess service efficiency, citizen satisfaction, and administrative burden reduction.</p> <p><strong>Results. </strong>The results show that regions with stronger digital infrastructure and better organizational readiness exhibit higher levels of SWS success, while those with limited resources struggle to achieve similar outcomes</p> <p><strong>Conclusion</strong>. The study concludes that the effectiveness of SWS policies is contingent not only on technological infrastructure but also on governance and organizational factors, providing valuable insights for improving digital public service delivery.</p> Aries Purwanto Muh Irfan Mukhlishin Mulyaningsih Mulyaningsih Copyright (c) 2026 Aries Purwanto, Muh Irfan Mukhlishin, Mulyaningsih Mulyaningsih https://creativecommons.org/licenses/by-sa/4.0 2026-06-02 2026-06-02 4 3 189 200 10.70177/jssut.v4i3.3769