Lambertus Suban, A. et al. 2025. E-GOVERNMENT AND PUBLIC SERVICE DELIVERY: AN ANALYSIS OF THE “LAPOR!” CITIZEN COMPLAINT SYSTEM’S EFFECTIVENESS AND CHALLENGES. Cognitionis Civitatis et Politicae. 2, 3 (Jun. 2025), 200–215. DOI:https://doi.org/10.70177/politicae.v2i3.2624.