Lambertus Suban, A., Al-Fahad, ahmed ., Al-Fahad, ahmed ., Y?lmaz, H. ., & Demir, A. . (2025). E-GOVERNMENT AND PUBLIC SERVICE DELIVERY: AN ANALYSIS OF THE “LAPOR!” CITIZEN COMPLAINT SYSTEM’S EFFECTIVENESS AND CHALLENGES. Cognitionis Civitatis Et Politicae, 2(3), 200–215. https://doi.org/10.70177/politicae.v2i3.2624