LAMBERTUS SUBAN, Agustinus; AL-FAHAD, Ahmed; AL-FAHAD, Ahmed; Y?LMAZ, Hale; DEMIR, Ahmet. E-GOVERNMENT AND PUBLIC SERVICE DELIVERY: AN ANALYSIS OF THE “LAPOR!” CITIZEN COMPLAINT SYSTEM’S EFFECTIVENESS AND CHALLENGES. Cognitionis Civitatis et Politicae, Indonesia, v. 2, n. 3, p. 200–215, 2025. DOI: 10.70177/politicae.v2i3.2624. Disponível em: https://research.adra.ac.id/index.php/politicae/article/view/2624. Acesso em: 8 sep. 2026.