NOT JUST A CHATBOT: THE RISE OF AGENTIC AI THAT CAN WORK AUTONOMOUSLY
Abstract
Artificial intelligence research has long framed conversational systems as reactive tools responding to human prompts, a view increasingly insufficient to explain recent developments in autonomous AI. The emergence of Agentic AI signals a shift toward systems capable of planning, acting, and evaluating outcomes independently within complex digital environments. This study aims to conceptualize Agentic AI as a distinct paradigm beyond chatbot-based architectures and to examine its implications for human–AI interaction and governance. The research employs a qualitative conceptual design based on systematic analysis of secondary literature, comparative frameworks, and documented case studies of autonomous AI agents. Analytical synthesis is used to examine autonomy, system architecture, and modes of control across implementations. The results demonstrate that Agentic AI exhibits measurable autonomy through goal persistence, multi-step planning, and self-directed execution, enabling performance advantages in complex tasks while introducing new risks of misalignment and responsibility diffusion. Comparative analysis confirms that autonomy emerges from system-level integration rather than model scale alone. The study concludes that Agentic AI represents a substantive transformation in artificial intelligence practice, requiring revised evaluation metrics, governance structures, and theoretical frameworks. Recognizing Agentic AI as an operational actor rather than a conversational interface is essential for design, deployment, and future research.
Full text article
References
Ahdadou, M., Ahdadou, A., Aajly, A., & Tahrouch, M. (2025). Artificial intelligence in corporate boards: A dual-dimensional framework for integration across autonomy and structural levels. Data Science and Management. https://doi.org/10.1016/j.dsm.2025.12.001
Aldasoro, I., Gambacorta, L., Korinek, A., Shreeti, V., & Stein, M. (2025). Intelligent financial system: How AI is transforming finance. Journal of Financial Stability, 81, 101472. https://doi.org/10.1016/j.jfs.2025.101472
Allen, L. N., Lin, J., Segal, B. M., Ndlovu, K., Bilardi, D., & Pettigrew, L. M. (2025). Artificial intelligence in primary care: Frameworks, challenges, and guardrails. The Lancet Primary Care, 100079. https://doi.org/10.1016/j.lanprc.2025.100079
Armanios, D. E., & Tucci, C. L. (2025). Building organizational and project readiness for AI: A dialectical approach. International Journal of Project Management, 43(8), 102792. https://doi.org/10.1016/j.ijproman.2025.102792
Barrett, J. J., & Jones, C. B. (2025). Task augmentation, automation, and hybridization in nursing: A conceptual framework for artificial intelligence-integrated care delivery. Nursing Outlook, 73(5), 102524. https://doi.org/10.1016/j.outlook.2025.102524
Bilgihan, A., Ostinelli, M. (Max), Zhang, Y., & Lorenz, M. (2025). Artificial intelligence (AI) agents and the future of customer loyalty. International Journal of Contemporary Hospitality Management, 37(9), 3240–3262. https://doi.org/10.1108/IJCHM-03-2025-0373
Cameron, S., Franks, P. C., Huvila, I., & Mooradian, N. (2025). Navigating accountability: The role of paradata in AI documentation and governance. Journal of Documentation, 81(4), 906–926. https://doi.org/10.1108/JD-01-2025-0009
Campbell, C., Sands, S., Whittaker, L., & Mavrommatis, A. (2025). The AI intelligence playbook: Decoding GenAI capabilities for strategic advantage. Business Horizons. https://doi.org/10.1016/j.bushor.2025.08.004
Cancela-Outeda, C. (2024). The EU’s AI act: A framework for collaborative governance. Internet of Things, 27, 101291. https://doi.org/10.1016/j.iot.2024.101291
Chaudhary, S., Khalil, A., Attri, R., & Ractham, P. (2025). Deploying explainable AI in entrepreneurial organizations: Role of the human-AI interface. Technological Forecasting and Social Change, 220, 124324. https://doi.org/10.1016/j.techfore.2025.124324
Chen, Q., Wang, H., Ma, C., & Ru, P. (2025). How professionals respond to disruptive effects of artificial intelligence on their jurisdiction: The role of interactive governance. Social Science & Medicine, 386, 118626. https://doi.org/10.1016/j.socscimed.2025.118626
Dey, A., & Jagadanandan, J. (2025). Unveiling the realm of AI governance in outer space and its importance in national space policy. Acta Astronautica, 228, 253–264. https://doi.org/10.1016/j.actaastro.2024.11.022
Dhaigude, A. S., & Kamath, G. B. (2025). Mapping responsible artificial intelligence in business and management: Trends, influence, and emerging research directions. Journal of Open Innovation: Technology, Market, and Complexity, 11(4), 100640. https://doi.org/10.1016/j.joitmc.2025.100640
Esmaeilzadeh, P. (2024). Challenges and strategies for wide-scale artificial intelligence (AI) deployment in healthcare practices: A perspective for healthcare organizations. Artificial Intelligence in Medicine, 151, 102861. https://doi.org/10.1016/j.artmed.2024.102861
Fatemi, M., Nasri, S., & Ghazinoory, S. (2025). Anatomy of innovation biosphere in global AI landscape: Actors, interactions, and evolution. Journal of Engineering and Technology Management, 78, 101923. https://doi.org/10.1016/j.jengtecman.2025.101923
Fischer, B., & Frennert, S. (2025). Towards an experiential ethics of AI and robots: A review of empirical research on human encounters. Technological Forecasting and Social Change, 219, 124264. https://doi.org/10.1016/j.techfore.2025.124264
Hao, X., Demir, E., & Eyers, D. (2025). Beyond human-in-the-loop: Sensemaking between artificial intelligence and human intelligence collaboration. Sustainable Futures, 10, 101152. https://doi.org/10.1016/j.sftr.2025.101152
He, L.-Y., & Wang, L. (2025). Can artificial intelligence curb greenwashing? Firm-level evidence based on large language model. Energy Economics, 152, 108954. https://doi.org/10.1016/j.eneco.2025.108954
Herrera, F. (2025). Reflections and attentiveness on eXplainable Artificial Intelligence (XAI). The journey ahead from criticisms to human–AI collaboration. Information Fusion, 121, 103133. https://doi.org/10.1016/j.inffus.2025.103133
Hosseini, S., & Seilani, H. (2025). The role of agentic AI in shaping a smart future: A systematic review. Array, 26, 100399. https://doi.org/10.1016/j.array.2025.100399
Jungherr, A., & Rauchfleisch, A. (2025). Artificial Intelligence in deliberation: The AI penalty and the emergence of a new deliberative divide. Government Information Quarterly, 42(4), 102079. https://doi.org/10.1016/j.giq.2025.102079
Khan, MD. A., Rahman, A., Mahmud, F. U., Bishnu, K. K., Ahmed, M., Mridha, M. F., & Aung, Z. (2025). A systematic review of AI-driven business models for advancing Sustainable Development Goals. Array, 28, 100539. https://doi.org/10.1016/j.array.2025.100539
Kolt, N., Shur-Ofry, M., & Cohen, R. (2025). Lessons from complex systems science for AI governance. Patterns, 6(8), 101341. https://doi.org/10.1016/j.patter.2025.101341
Korzynski, P., Edwards, A., Gupta, M. C., Mazurek, G., & Wirtz, J. (2025). Humanoid robotics and agentic AI: reframing management theories and future research directions. European Management Journal, 43(4), 548–560. https://doi.org/10.1016/j.emj.2025.06.002
Kyomen, H. H. (2025). Humane Intelligence in Geropsychiatric Care: Relational Artificial Intelligence, Clinical Wisdom, and the Moral Grid Operational Index. The American Journal of Geriatric Psychiatry. https://doi.org/10.1016/j.jagp.2025.12.012
Li, L. (2025). A review of data science and artificial intelligence applications in air transportation systems. Artificial Intelligence for Transportation, 2, 100023. https://doi.org/10.1016/j.ait.2025.100023
Saba, C. S., & Ngepah, N. (2024). The impact of artificial intelligence (AI) on employment and economic growth in BRICS: Does the moderating role of governance Matter? Research in Globalization, 8, 100213. https://doi.org/10.1016/j.resglo.2024.100213
Schmidt, E.-M., Bersch, C., Köbis, N., Bonnefon, J.-F., Rahwan, I., & Dong, M. (2025). First interactions with generative chatbots shape local but not global sentiments about AI. Computers in Human Behavior: Artificial Humans, 6, 100223. https://doi.org/10.1016/j.chbah.2025.100223
Tangi, L., Rodriguez Müller, A. P., & Janssen, M. (2025). AI-augmented government transformation: Organisational transformation and the sociotechnical implications of artificial intelligence in public administrations. Government Information Quarterly, 42(3), 102055. https://doi.org/10.1016/j.giq.2025.102055
Tricco, G., Almenar, R., Ayers, K., Ben Moussa, R., Graham, T., Iyiola, S., Lee, S., N?mcová, T., Opota, A. J., Sharma, T., Toh, R., & Yuan, J. (2025). The protection of AI-based space systems from a data-driven governance perspective. Acta Astronautica, 234, 73–86. https://doi.org/10.1016/j.actaastro.2025.04.063
Tugarin, N., & van Husen, C. (2025). Development and integration of human-AI interactions in service applications: Conceptual framework and review. International Journal of Information Management Data Insights, 5(2), 100357. https://doi.org/10.1016/j.jjimei.2025.100357
Wang, X., & Xie, F. (2025). Global artificial intelligence governance research in the digital and intelligent era: Advances, trends and countermeasures. Journal of Knowledge Management, 30(1), 30–68. https://doi.org/10.1108/JKM-01-2025-0006
Wu, P., & Zhong, Y. (2025). Artificial intelligence in sustainable agriculture: Towards a socio-technical roadmap. Smart Agricultural Technology, 12, 101578. https://doi.org/10.1016/j.atech.2025.101578
Yan, J., Liu, Z., Leng, J., Zhao, J. L., Chen, C., Zhang, D., Tao, Y., Wang, Y., Liu, T., Zhang, C., Tong, Y., Mourtzis, D., & Wang, L. (2025). Human-centric artificial intelligence towards Industry 5.0: Retrospect and prospect. Journal of Industrial Information Integration, 47, 100903. https://doi.org/10.1016/j.jii.2025.100903
Zhang, J., Wang, L., & Gao, R. X. (2025). Embodied AI: A Foundation for Intelligent and Autonomous Manufacturing. Engineering. https://doi.org/10.1016/j.eng.2025.12.026kk
Zheng, J., Richter, A., Hong, Y., & Holmström, J. (2025). The agentic shift: Making human-AI coordination work by addressing two critical junctures. Business Horizons. https://doi.org/10.1016/j.bushor.2025.12.001
Authors
Copyright (c) 2025 Ahmet Demir, Baran Akbulut, Cemil Kaya

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.